Welcome to the Shimadzu Customer Service Menu
Customer Satisfaction is Our Priority At Shimadzu Scientific Inc. To contact us directly regarding your order, new products, sales, and your account, please click here. If you have questions, click here and we will contact you directly.

To speak to us directly, please call 1-800-477-1227 x1710.

Review Past and Present Orders

Review/Modify Recurring Orders
  • To Review/Modify the orders you have scheduled for recurring delivery, you may logon using your current username and password and make changes to your shopping list! We keep a running list of the items you have ordered within the Shimadzu Store. This list is ONLY available if you are a registered user with a valid password.

Update Account Information
If you wish to
  • Modify Shipping/Billing Addresses
  • Add New Delivery Instructions
  • Update Email Address
  • Change Sign-In Password
please click here

Report Problems and/or Complaints
If there is a problem with your Shimadzu  order, let us know immediately - call us at 1-800-477-1227 x1710. A Customer Service Representative will be happy to assist you.

Customer Information Policy

Shimadzu Scientific Instruments collects customer information in an effort to improve our customers' shopping experience. Shimadzu Scientific Instruments recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell online customer information to any outside company or third party.

International

The Shimadzu products displayed at the Site are available only for purchase and delivery within the United States. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States. For purchases outside of the U.S. please click here to locate your closest sales representative.
If products are ordered in the USA and shipped outside of the USA, all warranties and returns are voided.