Shimadzu Customer Service is happy to help you with all your questions. Feel free to contact us directly if need be.

We can be reached at:
7102 Riverwood Drive
Columbia, MD 21046
Phone: 1-800-477-1227, Dial 2
FAX: 410-381-1222

For email correspondence, we can be reached at customer.service@shimadzu.com.

Non-US customers can find their distributor here: https://www.shimadzu.com/links/index.html

Our customer service hours are 8:30AM TO 5:00 PM EST.